One of the things we pride ourselves on is our 24 hour personal service. Anyone who has contacted us is guaranteed almost immediate response.
We have our phone number and skype address on the site and any of our support team will gladly help you with any enquiry. Even emails are answered within minutes.
We feel that this is vitally important to any users of the site – we know how frustrating it can be if your use of the site is interrupted by a problem.
I was speaking to a man in New Jersey on Friday and he commented on how genuine and proud we are. I found this most gratifying. Thank you K!
Similarly, a man in Blenheim, New Zealand called me on Monday and we discussed his concerns and how I suggest he approach his impending trip to Ukraine. You are welcome Roger!
Finally, we received an email yesterday from Jef:
hello
I wanted to thank you all for arranging everything of my visit. I had a great time and I very much like Zaporozhye and it’s people.
I hope I could give Yana a good time as well and make her feel comfortable with my first visit.
Also my thanks to Alena and Andrej; the translator and the driver. They both were very nice and helpful.
Thank you all!
My best regards
Jef
Thank you Jef – it is our pleasure – and fulfilling our promise. It is what we are here for.
Exceptional customer service is not rocket science – it is a culture. I constantly thank our team for maintaining this culture.
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